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Kybio is packed full of different modules to support you in successfully monitoring your devices and network.
The Ticketing module is a powerful operation support feature that enables you to manage and operate all incidents in Kybio. Building workflows from the alarm to the resolution is made easier than ever while you benefit from improved team efficiency and new insights.Helped with automatic suggestion from the KYBIO knowledge base this feature will reduce down time on the network.
What you’ll find in the module:
Manage all your tickets in one place. Assign users, link new alarms, access the full history.
Building tickets inside Kybio enables the system to learn from the real world. Each ticket is a new lesson for the software to build a network-customized knowledge base.
Building upon the embedded knowledge base, Kybio will suggest past tickets or alarms that are related to the currently open ticket. This can help speed up the resolution time and reduce your down-time.
Any alarm diserve to be processed, some of them require user acknowledgement. Kybio is here to include your workflow for alarm resolution.
Each user is informed when a ticket is assigned to them. They can follow all steps to the final resolution.
Kybio offers an important range of modules to support you in successfully monitoring your devices and network.
The Analytics module is a powerful feature that automatically analyzes the events stored in Kybio’s database.
Based on user templates, the system automatically calculates the SLA, downtime and fault statistics for a device, a site, a service, or the complete network. In addition, it also provides a correlation engine that drastically reduces the time-to-decision by simply tracking the origin of an event and highlighting dependencies on your services.
Including the following features, the analytics module will be your best friend to event-driven decisions:
From the analytics module Kybio is able to send automatic reports based on the processed data. Each report can be sent automatically at a chosen frequency to fit with department or company workflows.
The reporting module is available for:
This module also allows automatic CSV file exports from the Kybio database, providing more insight to other tools of the organization.