From installation to configuration and commissioning, you are accompanied throughout all deployment phases of your network and infrastructure monitoring solution.
Since the best Monitoring solution is the one that is tailored to your specific needs, our DevOps team can assist you in fully customizing your platform.
A customer support hotline during office hours (standard) or 24/7 (premium) ensures questions are addressed immediately. Support options include access to software updates, driver creation, and technical assistance
Training is the key to successful projects. Connect Academy is there so you get the most out of our solution and the best support in meeting your business objectives.
Our network and infrastructure monitoring solutions are undoubtedly the simplest to install and deploy thanks to their open IT architecture, auto-configuration, and automated discovery. Customers can benefit from à la carte deployment services or benefit from a turnkey end-to-end deployment. All services can be done on-site or remotely.
Additional resources are available for large-scale or complex deployments including a Project Manager to coordinate resources and efforts for smooth deployments, and a Solution Architect during the project initiation to review and validate the overall solution architecutre and advise on important pre-requisites (topology, methodology...)
* Applicable for On-Premise offering.
For SaaS offering, our team remains at your disposal if you have any questions.
Our DevOps engineering team ensures you get the maximum out of your Connect solutions by guaranteeing these are perfectly tailored to your environment and specificities. Following an initial exploratory and feasibility study, our team is mobilized to assist you with any complex integration, migration, and development matters.
The Connect Academy consists of different training modules tailored for our customers, partners, and end-users. All courses meet different operational needs and are designed to transfer the skills and know-how necessary to achieve the optimal use of our solutions.
Build valuable new skills at the Connect Academy and help make your company the best at what it does.
A Connect instructor can train your team on-site or remotely.
On-site:
We come to you or you come to us! We’re flexible to work with what’s best for you.
Remotely:
You can also train remotely via video conference
Two training programs tailored for different user profiles.
User Course:
How to operate and leverage modules?
Administrator Course:
General settings and maintenance
Advanced parameters
Customization
Want proof of your new expertise? Connect certifies trainees who have validated their new skills.
User Certificate
Administrator Certificate
Solutions Architect Certificate
Connect technical support includes a hotline as well as technical assistance, on-site or remotely, access to all software updates and the creation of drivers. Since we work continuously to enhance our solution with innovations centered on efficiency, simplicity, and security, we can assist customers with software add-ons or upgrades.
The CONNECT professional service team has been extremely helpful during the deployment and go-live period as they provided assistance when needed and were able to make small adjustments to the productquick to address some of the challenges met during the deployment.
Atanas Genov
CEO “Radio 1” Ltd.
